You will also notice during this processthat a pen and a computer are highlighted on your pen's display.Language broke through the barriers that divide the modules in the mind, according to the cognitive scientist Stephen Mithen. When your pen's memory is cleared it will be indicated on your desktop. Your livescribe desktop may indicate that it is not responding but don't remove you pen. Please note that the process of clearing your pen's memory takes a while ( approx. This will remove all your recordings from your smartpen but they will be saved on your computer(livescribe desktop). 6) Right click on the page with your mouse and select from the shortcut menu " Remove audio from smartpen ". 4) Left click on your last audio download 5) Release the mouse and hold down the shift key on your keyboard and at the same time pressing the arrow up key until all of your downloads are selected. 3) Click on the audio tab on the top left hand corner. 1) Open livescribe desktop 2) Dock your livescribe pen. I had the same problem and this is what i did. Hi i am glad to be able to help you with this. The Echo did fail a second time but i never pursued getting a second replacement and my Pulse works fine. Both of my pens were replaced (valid warranty). I was quite impressed and satisfied with Livescribe's response. Click on livescribe support( internet conection needed)ħ.Click on item 28005-getting the smartpen serial number( blue text)ĥ. if you do have your original packaging the serial number would be found on the outside at the back. This is needed to determine if your pen is still under warranty. I contacted Livescribe via Live Chat which is a 24 hour service and i was asked a few questions one of which was to provide the pen's serial number. Hi Livescribe user, i owned both the livescribe Pulse and Echo and they both failed with the same problem-a black LCD display.
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December 2022
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